Print Guidelines

What you need to know before you start your project

Minimum Order

Minimum Order: There is no minimum order, but if you order one shirt, it is going to be cost prohibitive. We cannot offer you great prices on print orders of fewer than 24 pieces per design. For designs requiring more than 4 total colors and/or printed locations, you'll need to order a minimum is 36 pieces. Please keep our minimums in mind when ordering, as we cannot print fill-in orders of less than the minimum and keep within your budget.

Over/Under

If you require exact numbers of any size or color, you must order at least 1 garment or 2% over your required quantity, whichever is greater. We do our best to fill all orders with exact numbers. However, due to manufacturing defects, shipping shortages, and spoilage in production, we are only able to fill in or reprint orders less than 98% complete.

Artwork Guidelines

We prefer artwork in  Vector .pdf, .eps, or .ai formats. We can also use a high quality raster .psd format. Vector images provide crisp prints, while raster tends to look fuzzy or pixelated. Click here to see examples of Vector vs. Raster. Please specify any colors and save images to printed dimensions. Artwork not conforming to these guidelines may be subject to a $25 artwork conversion fee. Simple text layout is free through the 2nd round of revisions. 3rd round and beyond will be charged $75/hour for design services. For all orders: We will furnish a digital proof for customer approval before ordering product or printing. Customers are responsible for copyright permissions, etc. Artwork deemed to be inappropriate may be rejected.

Ink Colors

We have a wide color range of standard colors available but if you can’t find exactly what you are looking for on the chart below we are happy to match your specific Pantone numbers.

 

 

 

 

 

Turnaround Time

Our standard production turnaround time is 10 business days from confirmation of all order details, including artwork sizing, location, and colors, as well as shirt quantities, sizes, and colors, and applies to pickup orders.

Rush Fees

Our rush fee structure is split 3 ways. Any order within our 2 week turnaround is subject to a 10% rush fee. Same-week turnaround is subject to a 25% rush fee, and 1-2 day turnaround is subject to a 50% rush fee. This fee will be applied to your pre-tax total. Our ability to rush an order depends on our current production schedule, and while we do our best to offer this service at all times, occasionally we will not be able to accommodate any rush order. Please notify us of your project deadline as soon as possible when requesting a quote and we can review all options.

Lead Time

Please allow at least 2-3 business days for us to finalize your quotes and artwork. It doesn’t always take that long to ensure consistent, high- quality work, but it certainly doesn’t hurt.

Graphic Design

If you need help with design concepts, we are here to help! Typically, design work for a shirt costs $75 – $150, depending on the complexity, print locations, and number of revisions.

Screen Size

Our maximum print dimensions are 14” wide x 16” tall for shirts

Screen Fee

We charge a flat $15 screen fee per screen for the setup of new artwork. Each color in your design requires a separate screen. For example, a 2-color front print will incur a $30 flat screen fee, and a 4-color front print and 3-color back print will incur a $105 screen fee. This is a one-time fee that we don’t charge again for reprints of the same design, and we will keep your design on file forever and ever.

Out of Stock Items

While we source garments from a variety of distributors to ensure you can get the shirts you want, some items just won’t be in stock. We’re happy to check stock on any items as soon as you can tell us what you want, and we can often find a great alternative if something can’t be found.

Specific Measurements

Some people prefer to have a specific set of instructions for printing. While we are very good at following directions, it’s important to understand that each shirt is loaded by hand onto a print press. If you want the print a specific distance from the collar, we will do our absolute best to match that, but it’s impossible to be perfectly consistent for every shirt. If the print is within an inch of the target area, we will not consider this a misprint.

Changes/Cancellation Made After Approval

Once we have your design mocked up and your shirt picked out with specific sizes, we will send you an invoice listing out your full order. Your approval on this invoice is the last step we need to move forward– please read the fine print carefully before approving! Once we get the go-ahead, that invoice and mockup is locked in and cannot be changed. We are not responsible for any errors that exist in either an approved mockup or invoice, and it is your responsibility to make sure our information matches what you want before approving.

Pickup

Customers can arrange to pick up their order directly with us.

Shipping

Please let us know upon requesting a quote if you need us to ship your shirts. We default to UPS Standard Ground, and shipping cost will depend on the size of your order. A 24-shirt order usually starts at around $20 shipping. Shipping time varies by location, and this time is not factored within our 2-week turnaround. We’ll be happy to provide shipping options and pricing upon request.

Payment

We are happy to accept payment via Paypal, check, and cash. If paying in cash, please bring exact change. We require a deposit of at least 50% of your order before we proceed with printing.  The completion of the payment is required before pickup or shipping.

Returned Checks

Bounced checks will result in a $30 fee added to your invoice. We will notify you immediately of this situation.

T-Shirt Statute of Limitations

If you are unhappy with any part of your order, we will need that claim within 1 week of delivery in order to be considered. Any claims outside of that window will not be considered.

 

 

Have a question? Don’t see your answer here?  Send an email to jojoscafe01@gmail.com

visit us
 

114 West Main Street

Endicott, NY 13760

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© 2018 by Holland Print House, 114 West Main Street, Endicott, NY 13760