FAQ

Are there setup fees?


We have a screen fee of $15 per color, per print location (e.g. for a 2-color print on the front and 3-color print on the back, there will be 5 screen fees @ $15 each for a total of $75).




Are there quantities where I can receive a price break?


We have price breaks at 48, 100, 200, 500, and 1000+




Is there a Minimum Order?


There is no minimum order, but if you order one shirt, it is going to be cost prohibitive. We cannot offer you great prices on print orders of fewer than 24 pieces per design. For designs requiring more than 4 total colors and/or printed locations, you'll need to order a minimum is 36 pieces. Please keep our minimums in mind when ordering, as we cannot print fill-in orders of less than the minimum and keep within your budget.




Can I print the same design on different garments?


We do allow mixed sizes, styles, and colors. You can mix sizes however you like*, but do keep in mind the minimum order information. *If you have chosen large artwork print size, it may not fit on youth/toddler/infant sizes. We will let you know if you have a conflict. Additional screen setups may be required in this instance.




I want to use different colors with the same design. Can I mix and Match?


We have a $20 ink color change fee. These are charged per instance.




When will I get my shirts?


We have a standard 10-business day production turnaround. Shipping your order may add additional time. Turnaround starts when we confirm all order details and receive payment. Please notify us of your deadline as soon as possible when requesting a quote or placing an order. If you need us to print your order in fewer than 10 business days, the following fees will be added to the pre-tax total. 5 Business days (+ shipping) = 15% 3 Business days (+ shipping) = 25% 2 Business days (+ shipping) = 50% Shipping takes from 1-5 business days depending on your location and preferred shipping method.




What is the biggest print I can have?


We print images up to 14” X 16”




Do you print onesies and toddler tees?


We do print onesies and toddler tees. The maximum print area for infant/toddler garments is 5.5” X 7”




What file format should I send?


We prefer artwork in AI, CDR, EPS, PDF or PSD formats. In certain cases a large JPG (300+ DPI) will work. Please see our art guidelines for more information.




I don't have one of those file formats. Can I just use the low resolution image I do have?


We will look at your artwork and other order specifications to determine if your artwork is acceptable. In some cases we are able to rework or recreate your artwork to meet our requirements. Design charges may apply.




Do you work with non-profits for fundraisers?


Yes, we love working with schools and other charitable organizations to help you keep more of the money to put it into the hands of the people you are working so hard for.




Can you print in full color?


Yes. We use Spot Color, CMYK, and/or Simulated Process printing.




I want my design to have a vintage look. Can you do that?


Yes, we have several techniques to achieve a “vintage” or “washed out” look. Please see some examples on our Styles & Techniques page




Can you print on the inside of the shirt under the tag?


We do offer inside tag printing. If your tag includes size specific information, you need to purchase at least 24 shirts per size.




How much do you charge for design?


We quote design on a per-project basis please email us at jojoscafe01@gmail.com with full details about your project and we’ll get back to you with a quote.




Can you print a photograph?


Yes, with limitations. Visit the Styles & Techniques page and read about 4 color process printing.




Do you deliver?


Yes! Local delivery is available, ask if you are within our delivery range.




Can you print business cards?


We do not print business cards or signs. We can refer you to some other great companies that do provide those things.




Can you print other apparel than just t-shirts?


Yes. Hoodies, pants, tanks, hats, koozies, lanyard, totes and more!




My band rocks!


Umm.. not really a question, but send us a link to your songs, we will jam out in the shop!




Okay, actually my band needs merch for our tour, can you help?


Yes! We will get you all set up to help make some money and put your killer artwork on your fans bodies!




Our tour van is small, can you ship to our venues?


Certainly can, whether you plan it that way or sell out early on the tour, we will keep you going.




Where are you located?


We are at 114 West Main Street, Endicott, NY 13760





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120 West Main Street

Endicott, NY 13760

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© 2018 by Holland Print House, 120 West Main Street, Endicott, NY 13760